Leading First-Party Delivery Platform Enables Restaurants to Strengthen Customer Loyalty Via New Module Launch
NEW YORK, NY - March 25, 2025 (NEWMEDIAWIRE) - Sauce, the leading first-party restaurant delivery platform that empowers restaurants to own their customers and delivery, announced today the launch of its AI-powered restaurant customer retention module at the New York Restaurant Show. This new marketing automation automatically targets diners who have previously ordered from a restaurant through personalized emails, special promotions, and customized order suggestions- driving repeat business and maximizing customer lifetime value for restaurants, without any need for oversight or management.
The module was released internally to a select group of restaurants who experienced an initial uptick in orders of over 20%. The company expects that over time restaurants will experience an increase in orders between 30-50%, adding a significant value proposition to the Sauce platform. The module harnesses artificial intelligence (AI) models to deliver hyper-personalized messages, optimize timing, and craft content that drives engagement. By analyzing ordering habits, frequency, and preferences, the system proactively nudges past customers to place new orders, offers tailored incentives, and ensures every diner feels personally valued. This fully managed service extension, operated by Sauce’s team of marketing experts, requires no effort from the restaurant and perfectly aligns with Sauce’s mission to allow independent restaurants to “take back control” of their customer relationships through first-party delivery.
"Customers have come to expect a delivery option from their favorite restaurants; however, many of the leading options out there create a division between the restaurant and the diner - Sauce is changing that," said Li-ran Navon, CEO and Founder of Sauce. "Through our first-party delivery model, restaurants are able to offer a direct delivery experience without having to manage the process. Once an order is placed, Sauce handles the rest on behalf of the restaurant, creating a positive and personal experience between the restaurant and the diner. We are allowing restaurants to own their customer relationships - and invite them back via our new customer retention module. The system is automatic, meaning restaurants don’t have to manage the promotions. Once a diner enters the Sauce platform, they are automatically entered into a workflow designed to keep them coming back.”
Sauce is redefining restaurant space via its first-party delivery, white-label platform that enables restaurants the ability to offer their diners a direct delivery experience, while managing the entire process on behalf of the operator. From dispatching drivers to handling delays, customer complaints, and refunds, Sauce ensures a smooth and positive delivery experience that reflects the standards of the restaurant's brand, while allowing restaurants to focus on what they do best- serving great food. The solution is a win-win-win for restaurants, couriers, and consumers alike helping restaurants to maximize their revenue, giving couriers a new business stream, and providing consumers with a positive and direct delivery experience. The introduction of the customer retention module further enhances Sauce’s value proposition by giving restaurants an intelligent, automated service to drive repeat business- an absolute must in the competitive landscape of independent restaurants.
Founded in Miami, Sauce is giving restaurants a new opportunity to truly own their delivery and customer relationships. By managing every aspect of the ordering and delivery process- from placement to fulfillment, customer service, and retention- Sauce allows restaurants to focus on their craft while knowing their customers are receiving a positive delivery experience. With intelligent automation, human support, and powerful re-engagement tools, Sauce is redefining what it means to run a successful restaurant in the digital age- offering a smarter, more sustainable model that puts restaurants back in control.
About Sauce
Sauce is a first-party restaurant delivery platform that enables independent restaurants & chains to manage their own online orders and delivery without relying on third-party apps. Sauce provides a cost-effective, end-to-end delivery solution that maximizes restaurant profitability and customer loyalty. Sauce operates throughout New York and Florida, as well as other major markets, and is helping restaurants “take back control” of their brand, data, and revenue.
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