New Leadership to Accelerate AI Innovation Across UCaaS and CCaaS Platforms

Broadvoice | GoContact, the global leader in AI-powered customer experience technology, today announced the appointment of Gurdip Jande as Chief Product Officer. Jande brings more than three decades of experience in building and scaling cloud, SaaS, and artificial intelligence solutions for leading technology companies, including Mitel, Honeywell, and Nortel Networks.

In his new role, Jande will lead Broadvoice’s global product organization, driving strategy, innovation, and execution across its growing communications and AI portfolio. His appointment comes at a pivotal time as the company accelerates its transformation of contact and communications platforms into intelligent, AI-native systems.

“Gurdip knows what it takes to lead high-performing product teams and deliver customer experiences that truly move the needle,” said Jim Murphy, CEO of Broadvoice | GoContact. “His track record in operationalizing AI to create measurable business impact makes him an invaluable addition to our leadership team and our roadmap.”

Jande most recently served as Chief Product Officer for Cloud Applications at Honeywell, where he drove the development of AI-powered enterprise performance management (EPM) SaaS solutions, accelerating industrial IoT digitalization and optimizing workflows and workforce operations for smarter, more efficient enterprises. Prior to Honeywell, he served as Senior Vice President and Chief Product Officer at Mitel, where he led the UCaaS and CCaaS portfolio through a period of rapid growth, re-architected the platform for scalability, and helped position the business unit for its successful sale.

“Broadvoice is at an inflection point where product innovation, AI, and customer experience converge,” said Jande. “I’m excited to help shape the strategy that will drive our platforms forward, deliver meaningful results for our clients, and create long-term value for the business.”

About Broadvoice

Broadvoice makes it easy for companies to connect with their customers. With our cloud-based, AI-powered CX solutions, mid-market companies worldwide get the tools they need to deliver consistently exceptional customer experiences at every digital touchpoint. With deep analytics, specialized workflows and AI to help agents, managers and customers, Broadvoice focuses on customer outcomes while building innovative technology that accelerates value faster and more simply than legacy or one-size-fits-all platforms. Learn more about Broadvoice at broadvoice.com.

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"Broadvoice is at an inflection point where product innovation, AI, and customer experience converge. I’m excited to help shape the strategy that will drive our platforms forward."