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Ellis Announces Winners of 2021 Ellis Customer Experience Best in Class Award for Resident Surveys

By: PRLog

IRVING, Texas - Feb. 3, 2022 - PRLog -- Ellis Partners in Management Solutions is proud to announce the winners of the 2021 Ellis Customer Experience Best in Class Award for Resident Surveys, an award that recognizes the highest community performers on the Ellis Survey Program.  Since beginning this award eight years ago in 2014, Ellis has surveyed residents of more than 1 million apartment homes.  This prestigious award is presented to the top 10% of communities based on results of resident surveys conducted across five touch points – lead conversion, move-in, maintenance, pre-renewal, and move-out.

Ellis Resident Surveys are loyalty-focused, as opposed to many other survey providers who measure customer satisfaction scores. Ellis' philosophy, based on Net Promoter theory, is that customer loyalty is the ultimate measure of customer relationship success and loyalty is built through the customer experience onsite teams consistently provide. Loyal, rather than merely satisfied, customers will pay more, stay longer, and refer friends and family.

2021 proved to be a challenging year with residents spending more time at home, and the pandemic and restrictions affecting amenities, services, office and maintenance duties.  Ellis congratulates the hard work and dedication of the onsite teams for 140 properties below who earned the 2021 Ellis Customer Experience Best in Class Award based on their outstanding Customer Experience performance.  These properties not only achieved the highest loyalty scores from resident surveys with an average of 93%, but also responded to the resident an average of 90% of the time a survey was completed.  These properties also responded to residents within an average of 5.1 days, more than 1.3 days faster than other properties.  By responding to the resident more frequently and faster, Best in Class properties found themselves building trust and relationships with their residents resulting in a 17% higher likelihood to renew than their peers.

Ellis also recognizes the following companies whose properties earned this prestigious award for 2021:

Affinity Property Management | American Landmark | Capstone Real Estate | Cathcart Property Management | Evolve Management Group | Fore Property Company | FPI Management | Friedman Realty Group | GDC Properties | Ghertner & Company | Goldberg Realty Associates | Guardian Management, LLC | HRI Properties | Laramar Group | Lincoln Property Company | LMC, a Lennar Company | Longboat Enterprises | Manco Abbott | Olympus Property | Cushman & Wakefield | Prime Companies | R&V Management Company | Russo Development | Samuels & Associates | Simpson Property Group | Sparrow Partners | Starpoint Properties | Sunrise Management | Sunrise Management & Consulting | United Financial Group | Zaremba Management Company

To be eligible to compete for the 2021 Ellis Customer Experience Best in Class Award for Resident Surveys, the property must have been on the Ellis Resident Surveys Program for the last nine months and have 10 or more completed surveys.

2021 Ellis Customer Experience Best in Class Award Properties

(Listed by Management Company in Alphabetical Order)

Property NameManagement CompanyState
Desertbrook Affinity Property Management WA
Amazon Corner Affinity Property Management OR
Courtyards at Fairview Affinity Property Management OR
Twenty-Two Twenty-Two Affinity Property Management OR
3233 D Street Affinity Property Management OR
Lakefront Villas American Landmark TX
Cypress Gardens Apartments Capstone Real Estate TX
Lodge at Westlake Capstone Real Estate TX
Arborview Capstone Real Estate TX
Homestead at Mormon Hill Capstone Real Estate TX
Floral Garden Apartments Capstone Real Estate TX
Alders at Rockwall Capstone Real Estate TX
Lakeside Cathcart Property Management VA
The Reserve at Daleville Cathcart Property Management VA
Carriage Hill Cathcart Property Management VA
1701 North Apartments Evolve Management Group, LLC NC
Evolve at Stones Bay Evolve Management Group, LLC NC
Mountain View Apartments Evolve Management Group, LLC NC
Villanova Fore Property Company NV
The Mia FPI Management CA
Audubon Arms Friedman Realty Group NJ
597 Westport GDC Properties, Inc. CT
Americana Apartments Ghertner & Company TN
Marina Manor East Ghertner & Company TN
Claysville Landing Apartments Ghertner & Company KY
Metuchen Plaza Goldberg Realty Associates NJ
24 Springfield Goldberg Realty Associates NJ
Raymond House Guardian Management, LLC WA
Discovery View Guardian Management, LLC WA
Highland Square Guardian Management, LLC AZ
Windsor Square Guardian Management, LLC WA
Merlo Station Guardian Management, LLC OR
Acadia Gardens Guardian Management, LLC OR
Indian Creek Court Guardian Management, LLC OR
Terrace at Mount Scott Guardian Management, LLC OR
Murray Woods Guardian Management, LLC OR
Cypress Point Guardian Management, LLC AZ
Oakmont Guardian Management, LLC OR
Orchards Plaza Guardian Management, LLC OR
Miracles Central Guardian Management, LLC OR
Quail Run Guardian Management, LLC WA
Villas On Sixth Apartment Homes Guardian Management, LLC TX
Discovery Point Guardian Management, LLC AZ
The Strand HRI Properties LA
2404-2414 W. Cortland Laramar Group IL
Bucktown Station Laramar Group IL
The Morgan at Loyola Station Laramar Group IL
Sweetwater Springs Lincoln Property Company GA
Canvas Communities Woodbury Lincoln Property Company MN
Newbrook Lincoln Property Company SC
The McCarthy Lincoln Property Company TX
The Residences at Willow Ridge Lincoln Property Company PA
The Residences at Seven Gables Lincoln Property Company PA
One Chicago Lincoln Property Company IL
Inman Park Lincoln Property Company NC
Balsam Place Lincoln Property Company MA
Riverside Lincoln Property Company SC
1125 Jefferson Lincoln Property Company NJ
Waterford Court Apartments Lincoln Property Company TX
Noko Lincoln Property Company MN
Courtyards at Estero Lincoln Property Company FL
The Fountains at Memorial City Lincoln Property Company TX
Sixteen30 Lincoln Property Company IL
Legacy at Science Park Lincoln Property Company TX
The McKinley Lincoln Property Company TX
The Jordan Lincoln Property Company NJ
Cole Apartments Lincoln Property Company TX
Metro at Wilmington Station Lincoln Property Company MA
909 Flats Lincoln Property Company TN
The Retreat at Seven Bridges Lincoln Property Company IL
Ora Lincoln Property Company MA
Decatur Crossing Lincoln Property Company GA
The Heights at Goose Creek Village Lincoln Property Company VA
Hancock Square at Arlington Station Lincoln Property Company IL
Gale Lofts Lincoln Property Company TN
Metro Marina Bay Lincoln Property Company MA
Mondial River West Lincoln Property Company IL
Halstead Salem Station Lincoln Property Company MA
Aspire Roxbury Lincoln Property Company TX
Gateway West Loop Lincoln Property Company IL
Marquee at Belle Meade Lincoln Property Company TN
Jeffjack Apartments Lincoln Property Company IL
Tidewater at Salisbury Lincoln Property Company MA
Eastbridge Apartments Lincoln Property Company TX
Oak Terrace Lincoln Property Company TX
The Sound at Pennington Bend Lincoln Property Company TN
The Flats at Southside Works Lincoln Property Company PA
The Haven at Cranberry Woods Lincoln Property Company PA
The Park Evanston Lincoln Property Company IL
The Kinloch Lincoln Property Company MA
Flats at Taylor Place Lincoln Property Company TN
Bellary Flats Lincoln Property Company SC
The Ashby at South Hills Village Station Lincoln Property Company PA
Camber LMC, a Lennar Company CO
Triangle Square LMC, a Lennar Company IL
Twenty20 Mad LMC, a Lennar Company WA
Bradham at New Bern LMC, a Lennar Company NC
Marlowe LMC, a Lennar Company IL
Taylor Heights LMC, a Lennar Company TX
Cityside Apartments Longboat Enterprises FL
The Shires Manco Abbott CA
Stone Gate Manco Abbott CA
Maroa Court Manco Abbott CA
The Fountains at Alluvial Manco Abbott CA
The Gates at Fig Garden Manco Abbott CA
Lakeside Manco Abbott CA
Olympus Team Ranch Olympus Property TX
Sequoia Grove Apartments Cushman & Wakefield WA
Eleven80 Cushman & Wakefield NJ
Sofi Berryessa Cushman & Wakefield CA
Parkview Apartments Cushman & Wakefield WA
The Hamlet at Saratoga Prime Companies NY
Terra Vista R & V Management LP CA
Vermella Union Urban Russo Development NJ
Vermella Crossing Russo Development NJ
Vermella Lyndhurst Russo Development NJ
Northgate Apartment Homes Samuels & Associates RI
1440 Beacon Samuels & Associates MA
The Encore SouthPark Simpson Property Group NC
2125 Yale Simpson Property Group TX
Gramercy Square at Ayrsley Simpson Property Group NC
Cadence Cool Springs Apartments Simpson Property Group TN
San Carlos Simpson Property Group AZ
Silos South End Simpson Property Group NC
The Residence Buckhead Atlanta Simpson Property Group GA
Mera Vintage Park Sparrow Partners TX
The Luxe at Cedar Hill Sparrow Partners TX
Studio Parc North StarPoint Properties CA
Villas at La Costa Sunrise Management CA
Sonoma Ranch Sunrise Management CA
Casa Del Norte Sunrise Management CA
Town and Country Sunrise Management CA
Van Allen Apartments Sunrise Management & Consulting NY
Paragon Place at The Community of Bishops Bay United Financial Group, Inc WI
Pleasant Hills Zaremba Management Company PA
Winfield Commons Zaremba Management Company OH
Mannington Place Zaremba Management Company OH
Linden House Zaremba Management Company OH
District Station Zaremba Management Company NC
Chateau Perry Zaremba Management Company PA      

Lisa Ford

Photos: (Click photo to enlarge)

Ellis, Partners in Management Solutions Logo 2021 Ellis Customer Experience Best in Class Award

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