Apple Business Chat allows businesses to connect and engage with customers in a new way, improving customer relationships and building brand loyalty. With Business Chat, customers can talk to companies directly on iOS devices including iPhones, iPads, Mac computers and Apple Watches.
This feature offers a free and convenient way for customers to ask questions, make purchases, get customer support, and schedule appointments. Read on to find out how Apple Business Chat can create new, innovative ways for customers and businesses to connect.
How Apple Business Chat Improves Customer Experiences
Apple Business Chat allows customers to communicate with companies through messaging, a convenient alternative to calling a customer service hotline or going to a store location in person. With this user-friendly feature, customers can start a conversation using iMessage, Safari, Siri, Spotlight search, or Apple Maps. They can also use a link or scan a QR code that the company provides.
Another way that Apple Business Chat improves customer experiences is that the customer can initiate the conversation. This allows customers to reach out when it's convenient for them, instead of the company contacting them first. Better yet, the customer can pause the conversation and pick it back up whenever they feel comfortable, just like to texting. This way, customers can have longer conversations than they would on a call or online chat and can ask additional questions or make more requests as needed.
Multiple Uses of Apple Business Chat
Once customers start chatting with a customer service representative on Apple Business Chat, they can do everything they need to in the same conversation thread. Customers can perform a variety of tasks, including:
- Ask questions: Whether they have a general inquiry or want to know more about a specific product, customers can ask the representative any questions they may have. Businesses can also create automated responses for frequently asked questions, like queries about business hours.
- Schedule appointments: Business Chat lets customers easily book events and schedule meetings and appointments by connecting with the calendar on their iOS device and suggesting available time slots.
- Pay bills: Using Apple Pay, customers can pay bills or invoices directly in the chat.
- Browse store inventory and purchase products: Customers can view your business' products and make purchases in the conversation thread. Business Chat allows shoppers to easily get information about products from a customer service representative and check out with Apple Pay, all from the comfort of their home.
Seamless Interfacing with Other Apple Tools
Apple Business Chat connects seamlessly with other Apple tools to streamline processes for the customer.
With Apple Pay, customers can view products and make purchases instantly and securely in the Business Chat conversation thread. If users need to schedule or book an event, Business Chat integrates with the iPhone calendar to offer available time slots, allowing for easy in-app scheduling. And if a customer wants to view available products near them, Business Chat connects with Apple Maps to find nearby store locations so they can check inventory in their area.
The Bottom Line
Apple Business Chat is changing the way that businesses communicate with their customers. By allowing queries, purchases, scheduling, and other requests to be handled in a single messaging thread, this feature simplifies and streamlines processes for both companies and consumers. Using Business Chat, it's easier than ever for customers connect to businesses on their time and their terms.
Press Release Service by Newswire.com
Original Source: How Apple Business Chat Can Increase Brand Loyalty
