LOS ANGELES, CA / ACCESSWIRE / April 28, 2020 / With the country in lockdown and strict stay-at-home regulations, the auto insurance industry has also been drastically affected. There are good sides and bad sides. First of all, with fewer cars on the roads, the number of claims has drastically decreased. This allowed insurers to refund a part of the premiums paid in March and April. Furthermore, many companies have implemented flexible payment plans and measures that will help the policyholders affected by the ongoing crisis.
On the other side, the whole industry has gone online. Renewing, paying premiums, asking discounts and filing claims is done online or via phone. People who are not that familiar with the online environment had to adapt. Companies had to adapt, too, and quickly respond to these new challenges.
Compare-autoinsurance.org has released a new blog post that explains what is different now for the auto insurance industry since the companies now operate online-only. For more info about car insurance during the pandemic, visit https://compare-autoinsurance.org/the-car-insurance-industry-has-gone-online-during-the-coronavirus-outbreak/.
- Drivers should expect longer to contact and work with customer service. Since insurance representatives do no longer physically contact the policyholder, everyone has to go online and check the customer services. Naturally, there are queues forming up. Most people want to know about their premium payments and the recently introduced premium refunds. Companies are recommended to send notifications and e-mails that inform the clients what to expect.
- Claims are processed online. Instead of meeting with agents and claims adjusters, policyholders will have to contact the company via a call of a video conference. When reporting an accident, the policyholder will have to show pictures and videos that show the damage and support their claims. The company will send the evidence to some specialists, wait for results, and then contact the client and start negotiating the reimbursement.
- Smaller companies must quickly adapt to processing claims online and insuring new clients online. Companies that were never used to handling claims and requests online had to adapt and build the needed infrastructure. That means adding new servers and storage spaces, adding more personnel to handle customer service and possibly, automate some requests and answers. Furthermore, they had to renew their apps to provide more info about their programs and issue warnings.
- Companies must regularly update their websites and present the latest developments, These are busy times for insurance companies and they must be able to react to the recent legislation and guidelines. For example, they must inform clients how much money they will receive as premium refunds. It is recommended to display the latest info on the homepage. Each company had to create webpages dedicated to its response to the coronavirus crisis.
For additional info, money-saving tips and free car insurance quotes, visit https://compare-autoinsurance.org/
Compare-autoinsurance.org is an online provider of life, home, health, and auto insurance quotes. This website is unique because it does not simply stick to one kind of insurance provider, but brings the clients the best deals from many different online insurance carriers. In this way, clients have access to offers from multiple carriers all in one place: this website. On this site, customers have access to quotes for insurance plans from various agencies, such as local or nationwide agencies, brand names insurance companies, etc.
"During these difficult times, companies must adapt and provide their services online. This means adding new apps, updating the existing ones and invest more in IT infrastructure," said Gurgu C, Project Manager of Internet Marketing Company.
CONTACT:
Company Name: Internet Marketing Company
Person for contact: Gurgu C
Phone Number: (818) 359-3898
Email: cgurgu@internetmarketingcompany.biz
Website: https://compare-autoinsurance.org/
SOURCE: Internet Marketing Company
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